Sainsbury’s Entertainment on Demand

Changes to our service

Over the last four years we have enjoyed providing our customers with eBooks, MP3 music, digital magazines, and movies and TV on demand. We have made some great progress and learnt a lot about the digital entertainment market. However, following a detailed review of our service we have made the difficult decision to close Sainsbury’s Entertainment on Demand and focus on our core businesses.

We want to make the process as straightforward as we can for you. Below you’ll find details of what will be happening and when for each entertainment product area. If you have any questions that remain unanswered please refer to our FAQs where further help is on hand.

Movies & TV

As of now the movies and TV part of our website has closed – you can no longer buy, rent or watch any movies or TV content. We will refund you for any movies or TV content you've bought to own as well as any active rentals you have. We'll let you know by email of any refunds due and how they will be made by 15th October 2016.

eBooks

As of 1st October 2016 you will no longer be able to buy any eBooks from us although you will be able to continue reading eBooks on our apps until 30th November 2016. On 1st December 2016 the site will close and our reading apps will no longer be supported.

You will have the opportunity to transfer your eBook library to Kobo, a leading global eBook provider, who will support your eBook library in accordance with their terms and conditions. If you don't already have a Kobo account you will need to set one up. We will email you by 25th October 2016 explaining how this will work and what you will need to do. We will not be issuing any refunds for eBook purchases.

Digital Magazines

As of 1st October 2016 you will no longer be able to buy digital magazines from us although you will be able to continue reading digital magazines on our apps until 30th November 2016. On 1st December 2016 the site will close and our reading apps will no longer be supported. We will refund all digital magazine purchases, we'll let you know by email of any refunds due and how they will be made by 15th October 2016.

MP3 Music

As of 1st October 2016 you will no longer be able to buy music from us although you will be able to continue to listen to music on our apps until 30th November 2016. On 1st December 2016 when our site closes, our music apps will no longer be supported and you will not be able to download your music library from us. We strongly recommend that you download your music purchases before the end of November so that you can play them on an alternative digital music platform (e.g. iTunes or Google Play). We'll email you reminders as we get closer to the end of November. We will not be issuing any refunds for MP3 music purchases.

Thank you very much for your support and custom over the years. We understand that this is disappointing news and are sorry for the inconvenience caused by this decision.

If you have any further questions, please refer to our FAQs in the first instance.

Sainsbury’s Entertainment on Demand

20th September 2016

IMPORTANT DATES Last day to buy on site and in apps Kobo migration commences Last day to consume in app Last day to access library Last day to download MP3 music Site closes
Movies & TV Site closed with immediate effect
eBooks 30.9.16 25.10.16 30.11.16 30.11.16 30.11.16 01.12.16
Digital magazines
Music